Accountability Services, LLC

AN ACCOUNTING FIRM GROWING TO MEET ITS CLIENTS’ NEEDS: Building Flexibility, Scalability, and Security

Accountability Services, LLC is a CPA firm with offices in Seattle, Washington and Orlando, Florida. The firm provides a number of critical services geared to the needs of family and privately-owned businesses and takes pride in developing close relationships with its clients by taking the time to know them and their business needs both personally and professionally.

The company provides a comprehensive range of accounting and financial services including tax planning and consulting, representation in tax audits, and basic business services including bookkeeping, invoicing, payables, journal entries, account reconciliations, preparation of excise tax returns, and local agency filings. In addition, Accountability Services offers advanced accounting services designed for high-growth companies that need hands-on assistance with financial management, advice, and strategy. These services may include accounting, analysis, budgeting, forecasting, cash management, and special projects as needed.

THE CHALLENGE

Security, confidentiality, and trust

“Years ago, we had sole provider who basically just took care of our server,” says Elizabeth Mance, the firm’s founding partner. “Eventually we outgrew that solution and needed to find a partner who could provide more comprehensive and consistent support.”

After learning about Nuvodia through a series of networking events, Mance decided to engage the firm as the new IT partner for Accountability Services.

“Their strong focus in the health care and accounting fields was very important in our decision to choose Novodia as a partner,” said Mance. “Security and confidentiality are critical in our business. As you can imagine, our clients provide us with very sensitive information and a lot of it. We needed to be sure we chose an organization that would be sensitive to and could support that need very effectively,” she added.

24/7 service and support

“We work around the clock. Some of our accountants don’t work 8 to 5; some of us work very odd hours,” said Mance. “Having that 24/7 hotline — knowing that whatever time of day or night we call, we’re going to get a human being who is right here in this time zone — is excellent. We are always confident the person who answers our call will know how to solve whatever problem or issue we may be having and usually they do it on the spot,” she said.

Less downtime means more productive accountants

For accounting firms, access to software, data, and other IT services is critical to getting work done. Downtime means a loss of productivity.

“With Nuvodia,” said Mance, “we are seldom down. Our systems are stable and reliable. If there is a problem, an expert who can solve it is just a phone call away.”

THE SOLUTION

“I feel our partnership with Nuvodia has been very productive and successful,” Mance said. “In fact we’re currently in the process of getting ready to do a major software conversion, and they’ve been invaluable in helping us get prepared for that.”

Asked what she enjoys most about the relationship with Nuvodia, Mance cited the following factors:

  • Understanding our unique needs — “Nuvodia’s depth of experience with IT solutions and support for accounting firms makes them a great fit for us.”
  • 24/7 service and support — “We have nearly instant access to people who can solve an issue or fix a problem no matter when or where it occurs.”
  • Security and confidentiality — “Nuvodia understands that our clients’ personal and financial information must be as safe and secure as possible.”

THE RESULT

Nuvodia’s relationship with Accountability Services continues to grow and evolve.

“It really is great to have the peace of mind and security of knowing that our systems are being watched over and maintained by a partner we can trust, Mance said. Knowing that Nuvodia is just a phone call away eliminates a lot of worries.”

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